Terms of Service
1. Who we are
[Legal name and trading address to be inserted once the entity is registered. The Electronic Commerce (EC Directive) Regulations 2002 require our identity, contact details, pricing and the order process to be stated plainly before purchase.]
2. What StockRoom does
StockRoom is inventory software. You record what stock you hold, count it, and see what it is worth. We provide the software; the accuracy of what you enter into it remains yours.
3. Your account
- You must give accurate details and keep your password to yourself.
- You are responsible for what happens under your account.
- You must be acting in the course of a business, and be at least 18.
4. Plans, payment and renewal
- The free plan is free indefinitely and is limited by the number of products you hold.
- Paid plans are billed monthly or yearly in advance at the price shown on our pricing page.
- Subscriptions renew automatically. We will email you before any first charge and before any renewal, in line with Competition and Markets Authority expectations on subscriptions.
- Prices may change with at least 30 days notice. Changes never apply to a period already paid for.
5. Cancelling
- You can cancel at any time, in one click, inside the app. No email, no phone call, no retention process. You will receive confirmation with a reference immediately.
- Cancelling stops future billing. Access continues to the end of the period you have paid for.
- Afterwards your account becomes read-only. Your data is not deleted and export continues to work.
6. Refunds
If something we did meant the service did not work as described, tell us and we will refund the affected period. Beyond that, monthly plans are not refunded mid-period; you keep access until the period ends. Annual plans are refunded pro rata within the first 30 days.
7. Your data
- Your stock data is yours. We do not sell it and we do not use it to train anything.
- Export is available on every plan, including free and including after cancellation.
- We keep daily backups and we test restoring them.
- If you ask us to delete your account we will, including from backups within 35 days.
8. Availability
We aim for StockRoom to be available whenever you need it, but we do not promise uninterrupted service and we may take it down for maintenance. We will give notice where we reasonably can.
9. Acceptable use
Do not attempt to reach other customers data, overload the service, resell it as your own, or use it unlawfully. We may suspend an account doing any of these, and will tell you why.
10. Liability
Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, our total liability in any 12-month period is limited to the amount you paid us in that period. We are not liable for loss of profit, business or data arising from your use of the service.
[Under the Unfair Contract Terms Act 1977 a limitation must be reasonable, and is scrutinised harder where the customer is a consumer rather than a business. Solicitor to confirm this clause is proportionate to a GBP 24/month product.]
11. Ending it from our side
We may end your account with 30 days notice, or immediately for a serious breach of clause 9. If we do, we will refund any period paid for in advance and give you at least 30 days to export.
12. Changes to these terms
We will give at least 30 days notice by email of any material change. Continuing to use StockRoom after that means you accept the change; if you do not, cancel and we will refund the unused period.
13. Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.